Practice Note 4.18 Education for Internet Trading Customers
Rule 4.18 states that save for Accredited Investors, Institutional Investors and Expert Investors, a Trading Member must provide its Internet Trading customers with adequate information, guidance and training on (a) prohibited trading practices; (b) potential limitations and risks of Internet Trading; (c) system functionalities and order management procedures; and (d) market conventions such as minimum bid sizes and board lot sizes. With respect to Accredited Investors, Institutional Investors and Expert Investors, a Trading Member's obligation relates solely to the provision of adequate information in relation to prohibited trading practices.
2. Information, Guidance and Training
A Trading Member should provide its Internet Trading customers with adequate information, guidance and training with respect to the areas below.
Prohibited trading practices, which refer to trading practices prohibited under these Rules, the SFA or other Singapore laws.
Potential limitations and risks of Internet Trading, which include:(a) possibility of delays in order transmission and confirmation of order execution, and what to do in case of such delays;(b) not being able to withdraw erroneous orders in time due to the speed of electronic trading; and(c) danger of unauthorised access to a customer's internet account and recommended preventive security measures in relation to matters such as the protection of passwords and leaving an on-line screen unattended.
System functionalities and order management procedures, which include:(a) system access requirements;(b) how to place, modify and withdraw orders;(c) types of trading controls e.g. types of error-prevention alerts and how to interpret system alerts;(d) types of credit controls e.g. types of trading limits; and(e) types of orders e.g. Good till Cancelled and All or None.